30 Day Return and Refund Policy
Hassle-Free Returns & Refunds at Aeliya Marine Tech
We at Aeliya Marine Tech are committed to your satisfaction. If you encounter any issues with your purchase, we want to ensure a smooth and worry-free resolution. Here's what you need to know about our return and refund policy:
Peace of Mind with a 30-Day Warranty:
We offer a generous 30-day warranty on all products from the date of delivery. If your product isn't functioning properly within this timeframe, you can easily request a replacement or refund.
What Can Be Returned?
- Products that are not working as expected (non-functional)
- Products with condition or malfunction issues
- Products with minor cosmetic damages (excluding damage caused during shipping)
Note: We cannot accept returns due to:
- Missed delivery deadlines
- Products misplaced during transit
Easy Return Process:
- Gather Proof of Purchase: Locate your receipt or invoice with the PI/PO Number, Invoice Number, and Date of Delivery.
- Contact Us: Reach out to our friendly customer support team at sales@aeliyamarine.com or call us at +91 9725218535.
- Return the Product: Securely package the product in its original packaging (if possible) and ship it to the address below:
Company GST Number: 24AANCA4097K1Z9
Company IEC Number: 2415002224
Important Note: You are responsible for covering return shipping costs.
Receiving Your Refund:
Once we receive the returned product, our team will inspect it thoroughly. Upon approval, your refund will be processed and credited back to your original payment method within a specific timeframe (details available in our Payment Terms).
Missing Refund?
If you haven't received your refund after a reasonable timeframe, check your bank account first. If the refund is still missing, contact your credit card company. Processing delays might occur.
Need Further Assistance?
Our dedicated customer support team is always happy to help! Reach out to us at sales@aeliyamarine.com or call us at +91 9725218535.
Exchanges for Defective or Damaged Items:
We understand the need for a seamless experience. If you receive a defective or damaged item, we offer a straightforward exchange for the same product. Simply contact us via email at sales@aeliyamarine.com, and we'll guide you through the process.
Warranty Validation:
To facilitate a smooth warranty claim, please share proof of purchase along with relevant documentation like pictures or testing videos specific to your product.
Shipping Insurance Recommendation:
For items exceeding $75 in value, we highly recommend using a traceable shipping service or purchasing shipping insurance to ensure proper tracking and peace of mind during the return process.
We're Here to Help!
If you have any questions or require further clarification regarding our return and refund policy, please don't hesitate to contact us. We are here to assist you in every possible way.
